FAQ
The Shirts
Ole Originals has the softest, best quality tees out there! Our shirts are just slightly more on the fitted size to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, please order the next size larger. Some colours of our tees, tanks and hoodies may appear slightly different in pictures. You can check out our size charts here.
The Graphics
Every Ole Original is designed and silkscreened by hand with a strong attention to detail in Vancouver BC Canada. Our prints are retro inspired with a vintage / distressed look.
Shipping
When will I receive my order?
We'll hand print and pop your shirt in the mail within 3 business days. Once your order is printed we'll send you a notification email and when you can expect your shirt. Shipping may be delayed during the COVID-19 crisis.
FREE SHIPPING
Ole Originals offers free expedited shipping with all orders over $99.
PLEASE NOTE:
Canada Post, Purolator, UPS and FEDEX are all experiencing longer than normal delays at all service levels due to an increase in online shopping and COVID-19 related safety practices.
FREE SIDE DOOR PICKUP on Granville Island
- OLE ORIGINALS is temporarily closed to the general public but orders are still being fulfilled. We offer FREE shipping on orders over $99 and $3 shipping on select items. Additionally, we are offering FREE "Side Door" pick up at MAKE on Granville Island for locals. If you select this option you we will be contacting you when your package is there. Then you must pre-arrange pick up by email (askus@makevancouver.com) or by calling MAKE at (604) 684-5105.
- Please note that pick up is only available Monday to Friday during limited hours.
- At your appointment, you will be handed your package at our side door with physical distancing measures in place.
Shipping within Canada
Canada Post Standard, $3 per tee (tees and toques only): 6 - 15 business days in transit. We cannot guarantee this timeline during the holidays and please note our suggested deadline of December 2.
*Canada Post has suspended Service Guarantees since 18 March 2020. If you need your Ole Originals tees by an exact date, please contact us so we can arrange for a different courier for you!*
Canada Post Expedited, $12 flat rate: Expect your shipment in approximately 2 - 6 business days.
Canada Post Xpress, starting at $18: Expect your shipment in 2 - 4 business days.
NOTE: We hand print our shirts on demand so it may take us up to 3 days to get it ready for shipping. This needs to be added to the shipping time.
Shipping to the USA
Via USPS expedited: Expect your shipment in 5 - 10 business days.
*Regular mail does not have tracking so it is not offered.
International Airmail
Airmail Tracked (only option): Expect your shipment in 7 - 16 business day
(add an extra 3 to 6 days in December).
Please note we are required to mail your shirt with a customs form and depending on your country you might be required to pay duty/taxes.
Free pick up if you live in Vancouver
**Don’t forget, if you are a Vancouver, BC (CANADA) local you can take advantage of our free ‘pick up at MAKE on Granville Island’ option!
Payment
What forms of payment does Ole Originals accept?
We accept Visa, MasterCard, American Express, Apple Pay, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from Ole Originals?
No, you can complete your transaction on our site, or through PayPal without creating an account.
How secure is the Ole Originals online store?
This store uses PayPal / Stripe for payments, and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Exchanges
What is the Ole Originals return policy?
Customer service is very important to us and we bend over backwards to make you happy! We would be happy to exchange your shirt if you're not satisfied with your purchase. Please contact us within 5 business days of receiving your order (extended to 2 weeks after the holidays) Products must be unused/unworn for consideration. Shipping both ways is the buyer’s responsibility.
Still have questions?
Please send us an email and we will get back to you asap! hello@oleoriginals.com
