FAQ

How do I pronounce Ole?  
It’s pronounced “OLEE”, not “OLAY”. Thanks for asking!  
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What kind of shirts do you use? 
Our shirts are soft, comfortable and slightly fitted. They’re made of a lightly-heathered  jersey fabric (60% Combed Ring-Spun Cotton 40% Polyester). All our shirts are pre laundered for reduced shrinkage.
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How do I know what size I am? 
You can see our sizing charts here. If you’re in-between sizes we recommend ordering  up.  You can check out our size charts here.
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How do you print your shirts? 
All of our soft, vintage-feel shirts are printed with care in our small studio in the heart of  Vancouver, BC. Each print is hand-pulled on one single-head manual press using light weight ink so the prints match the softness of the shirts. 
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Are your shirts pre-washed or pre-shrunk? 
They are pre-laundered for reduced shrinkage, which doesn’t leave a chemical residue  and maintains a more vibrant colour.  
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How should I care for my Ole shirt?
Our shirts can be washed and dried with no fuss, but they’re happiest when machine washed inside-out, in cold water and hung to dry.  
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When will my items arrive? 
Detailed arrival time information will be available upon check-out. Please keep in mind  postage times are delayed due to the pandemic.  
We hand-print our shirts on demand so it may take us up to 3 business days to get it  ready for shipping. Once an order is out the door or ready for pick-up we’ll send you a  confirmation email.  
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How much does shipping cost? 
Detailed regular, international and expedited pricing information will be available upon  check-out. We offer free Shipping on orders over $99 and $3 /shirt for standard shipping  throughout Canada (6 - 15 business days).
 
PLEASE NOTE:
Canada Post, Purolator, UPS and FEDEX are all experiencing longer than normal delays at all service levels due to an increase in online shopping and COVID-19 related safety practices. 
Canada Post has suspended Service Guarantees since 18 March 2020. If you need your Ole Originals tees by an exact date, please contact us so we can arrange for a different courier for you!
  
I live in Vancouver too, can I drop by to pick my order up? 
Absolutely, free pick-ups are available through our friends at Make on Granville Island.  You can find them at 1648 Duranleau St. You can also pick-up from our studio at 425 W  5th Ave.  
  
Either way, we’ll contact you directly as soon as your order is ready to arrange a time  that works for you.  
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What is your return policy? 
We would be happy to exchange your shirt if you're not satisfied with your purchase.  Please contact us within 5 business days of receiving your order, or 2 weeks after the  holidays. Products must be unwashed and unworn. Shipping both ways is the buyer’s  responsibility. 
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You sent me the wrong shirt. 
Whoops! Sorry about that. We are happy to pay to ship the item back to us as well as  send a new one no questions asked. Please contact us at hello@oleoriginals.com.
 
Do you offer Wholesale? 
We offer wholesale to select retailers, please see our wholesale page for more details.  
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How can I find local stores that carry your products? 
Thank you for shopping local. You can see a list of our retailers on our stores list.  
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Still have questions?  
Send us an email and we’ll get back to you as soon as we can. 

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