FAQ

The Shirts

Ole Originals makes the softest, best quality tees out there! Our shirts are just slightly more on the fitted size to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, please order the next size larger. Some colours of our tees, tanks and hoodies may appear slightly different in pictures. You can check out our size charts here.

The Graphics

Every Ole Original is designed and silkscreened by hand with a strong attention to detail in Vancouver BC Canada. Our prints are retro inspired with a vintage / distressed look.

Shipping

When will I receive my order?
We'll hand print and pop your shirt in the mail within 3 business days. Once your order is printed we'll send you a notification email and you can expect your shirt:

HOLIDAY DEADLINES
If you choose regular shipping (or $3 shipping), we suggest that you place your order before December 3rd. Even with this early deadline we cannot guarantee arrival before Christmas as Canada Post will guarantee any specific delivery date on untracked packages. 

If you want to be sure that your package arrives before Christmas choose Expedited Shipping.

Shipping within Canada
Canada Post Standard, $3 per tee (tees and toques only): 6 - 15 business days in transit. We cannot guarantee this timeline during the holidays and please note our suggested deadline of December 2.

Canada Post Expedited, $12 flat rate: Expect your shipment in approximately 2 - 6 business days.

Canada Post Xpress, starting at $18: Expect your shipment in 2 - 4 business days.

UPS Courier, starting at $13: Expect your shipment in 3 - 7 business days

Shipping to the USA 
Via USPS: Expect your shipment in 4 - 9 business days.

International Airmail 
Expect your shipment in 8 - 22 business days.

Express Post: Expect your shipment in 7 - 16 business day

(add an extra 3 to 6 days in December).

Please note we are required to mail your shirt with a customs form and depending on your country you might be required to pay duty/taxes.

Tracking numbers are not included with standard shipping.

Free pick up if you live in Vancouver
**Don’t forget, if you are a Vancouver, BC (CANADA) local you can take advantage of our free ‘pick up at MAKE on Granville Island’ option!

Payment

What forms of payment does Ole Originals accept?
We accept Visa, MasterCard, American Express, Apple Pay, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from Ole Originals?
No, you can complete your transaction on our site, or through PayPal without creating an account.

How secure is the Ole Originals online store?
This store uses PayPal / Stripe for payments, and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Exchanges

What is the Ole Originals return policy?
Customer service is very important to us and we bend over backwards to make you happy! We would be happy to exchange your shirt if you're not satisfied with your purchase. Please contact us within 5 business days of receiving your order (extended to 2 weeks after the holidays) Products must be unused/unworn for consideration. Shipping both ways is the buyer’s responsibility.

Still have questions?
Please send us an email and we will get back to you asap! hello@oleoriginals.com

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