FAQ

The Shirts

We make the softest, best quality tees out there! Our shirts are just slightly more on the fitted size to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, please order the next size larger. Some colours of our tees, tanks and hoodies may appear slightly different in pictures.

The Graphics

Every Ole Original is designed and silkscreened by hand with a strong attention to detail in Vancouver BC Canada. Our prints are retro inspired with a vintage / distressed look.

Shipping

When will I receive my order? We'll hand print and pop your shirt in the mail within 3 business days. Once your order is printed we'll send you a notification email and you can expect your shirt:

Canadians: Canada Post: Expect your shipment in 3 - 7 business days.

Canada Post Express: Expect your shipment in 2 - 5 business days.

Americans: USPS: Expect your shipment in 4 - 9 business days.

Express Post: Expect your shipment in 3 - 6 business days.

International Air Mail: Expect your shipment in 8 - 22 business days.

Express Post: Expect your shipment in 7 - 16 business day

(add an extra 3 to 6 days in December).

Please note we are required to mail your shirt with a customs form and depending on your country you might be required to pay duty/taxes.

Payment

What forms of payment do you accept? We accept Visa, MasterCard, American Express, Apple Pay, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store? No, you can complete your transaction on our site, or through PayPal without creating an account.

How secure is this store? This store uses PayPal / Stripe for payments, and automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Exchanges

What is your return policy? Customer service is very important to us and we bend over backwards to make you happy! We would be happy to exchange your shirt if you're not satisfied with your purchase. Please contact us within 5 business days of receiving your order. Products must be unused/unworn for consideration. Shipping both ways is the buyer’s responsibility.

Still have questions? Please send us an email and we will get back to you asap! hello@oleoriginals.com

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